Final return window (e.g., 14 or 30 days from delivery) will be confirmed by the owner and published here.

Items should be unworn and in original packaging. Natural stone color variation is not a defect.

Made-to-order DIY bracelets: the final return terms for custom work will be stated here before launch.

Contact us with your order number; approved refunds are issued through the original payment method once payments are live.

Contact us within 48 hours of delivery with photos, and we will arrange the next step.